Privacy Policy

1. Introduction

Sayara ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Platform").

By using the Platform, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access the Platform.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name, email address, and phone number
• Vehicle information (make, model, year, registration)
• Location data (when using towing or service features)
• Payment information (processed securely via M-Pesa and card processors)
• Service history and preferences

Automatically Collected Information

We may automatically collect:

• Device information (type, operating system, unique identifiers)
• Usage data (features used, time spent, interactions)
• Log data (IP address, browser type, pages visited)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Connect you with tow operators, mechanics, and parts merchants
• Send you service updates, technical notices, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyse usage trends to improve the Platform
• Detect, investigate, and prevent fraudulent transactions

4. Sharing of Information

We may share your information with service providers (tow operators, mechanics, parts merchants) as necessary to fulfil your service requests. We do not sell your personal information to third parties.

We may also share information with third-party service providers who assist us in operating the Platform, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability

To exercise these rights, please contact us at hello@sayarahq.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at:

• Email: hello@sayarahq.com
• Phone: +254 743 651 833
• Address: Nairobi, Kenya