Terms of Service

Last updated: March 1, 2026

1. Acceptance of Terms

By accessing or using the Sayara platform ("Platform"), including our mobile application and website, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Platform.

2. Description of Service

Sayara provides a technology platform that connects vehicle owners and drivers ("Drivers") with tow operators, auto parts merchants, and mechanics ("Service Providers") in Kenya. Sayara acts as a marketplace and facilitator — we do not directly provide towing, parts, or mechanic services.

3. User Accounts

To use certain features of the Platform, you must create an account. You agree to:

  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorised access
  • Be responsible for all activities under your account

4. Service Terms

For Drivers

When you request a service through the Platform, you enter into a direct agreement with the Service Provider. Sayara facilitates this connection but is not a party to the service agreement. Prices shown on the Platform are set by Service Providers and confirmed before service begins.

For Service Providers (Merchants)

Service Providers agree to provide services as described on the Platform, maintain accurate listings, and adhere to Sayara's quality standards. Sayara charges a 10% commission on completed transactions.

5. Payments

All payments are processed through the Platform using M-Pesa, bank cards, or bank transfers. You agree to pay all fees associated with your use of services booked through the Platform. Sayara processes payments on behalf of Service Providers and remits payments according to the agreed schedule.

6. Cancellation Policy

Drivers may cancel a service request free of charge before a Service Provider has been dispatched. Once a Service Provider is en route, a cancellation fee may apply to compensate the provider's time and resources.

7. Limitation of Liability

Sayara provides the Platform on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, Sayara disclaims all warranties and shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform.

8. Intellectual Property

The Platform and its original content, features, and functionality are owned by Sayara and are protected by international copyright, trademark, and other intellectual property laws.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Kenya. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Kenya.

10. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes by posting a notice on the Platform. Your continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.

11. Contact

For questions about these Terms, please contact us at:

  • Email: hello@sayarahq.com
  • Phone: +254 700 000 000
  • Address: Nairobi, Kenya